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Patient Participation Group |
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Hello and welcome to the Roundwood Connect section of Roundwood surgery's website.
This section is newly under construction in 2013, so please bear with us while we sharpen up our technology skills.
If you have any comments or concerns as a patient of our practice that you believe the Patient Participation Group can help with, please contact
Phil at
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or Graham at
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and we will be pleased to help with them.
Thank you
A Personal Message from the Chair of the Participation Group
Your Patient Participation Group has been working successfully on your behalf for several years now. We have worked with the Practice to see some improvements to the service which is offered. Some of these you can see such as new armchair type seats in the waiting room which are easier to get out of, there are notice-boards which inform you of a range of measures you can take to improve your health, posters to highlight issues and problems and there was the new flooring in the waiting area. But there are other things that with your help the Patient Group has been able to provide.· A state of the art Spirometer to help in monitoring of breathing difficulties· Opthalmoscopes and stethoscopes· Latest sight testing charts· And our latest purchases to be made shortly which include two webcams with computer programme that will enhance patient record keeping by enabling clinicians to add visual images of certain conditions to patient notes and extra toys for the children’s areaAll of these things we were able to do thanks to your generosity in buying tickets for our Xmas hamper Draws But there are other things we have persuaded the practice to introduce. Improvements such as an additional telephone line for cancelled appointments which has already reduced the number of wasted appointments when people do not attend and have you noticed how much easier it is to park your car. The regulation of the car park has stopped people parking up and then going shopping and the more outrageous parkers, one of whom parked his 4 wheel drive vehicle while he went on holiday! Many patients have been “patient” enough to be interviewed by members of the Patient Participation Group to help us monitor satisfaction levels with the service given by Roundwood. Unsurprisingly the overwhelming majority of patients have told us that the service is good. But they have also indicated that they feel that there are some non medical things that could be improved such as how difficult it is to get through on the phone and this is something we are discussing with the Practice. Our past experience has been that the Practice is responsive to your views and an example of that is how the re-organised appointment system has made it easier for you to see a doctor of your choice. Your view is of fundamental importance to the service we all receive. The recent government re-organisation of the NHS which has given GP’s a much greater say in the way funds are spent locally also places great emphasis on the “Patients Voice.” Not just in the local practice but also in the local group that makes these funding decisions. In our case it is the Mansfield and Ashfield Clinical Commissioning Group (CCG). That’s a bit of a typical NHS mouthful but we are lucky to have Dr Tadpatrikar taking an important role in this and I have been selected to represent Roundwood and 4 other town centre practices on the Patient Panel for the CCG. Your own Roundwood Connect Patient Participation Group needs more members to make sure that the Patient Voice is as representative as it could be. We would like to encourage anyone who can spare the time to attend our meetings held on a 6 – 8 week basis to let Elizabeth or Sue in reception know. We would particularly like to hear from people with young families. COME AND HAVE YOUR SAY. Graham HeadworthChair Roundwood Connect Patient Participation Group
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